🔐 Privacy Policy
Effective Date: 12 December 2024
Last Updated: 20 April 2025
Welcome to Everlasting Luck LTD! This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website and services, you agree to the terms outlined below.
📍 Our Company Details
Everlasting Luck LTD
Suite 105, Fence House
Fence Avenue
Macclesfield
Cheshire SK10 1LT
United Kingdom
📧 Email: in**@****************co.uk
We are the “data controller” of your personal information.
1. What Information We Collect
We may collect and process the following personal data:
- Identity Data – Your name, age (if verification is needed)
- Contact Data – Email address, postal address
- Payment Data – Processed securely by our payment partners (e.g., Stripe, Cashflows); we do not store card details
- Technical Data – IP address, browser type, device info, cookies
- Usage Data – How you use our website and competitions
- Competition Data – Entry submissions, answers, win records
- Marketing Preferences – Whether you’ve opted in to hear from us
2. How We Use Your Data
We use your data to:
- Register and manage your Everlasting Luck account
- Process competition entries and notify winners
- Fulfil prize delivery and customer support
- Maintain website functionality and security
- Comply with legal and regulatory obligations
- Send marketing emails (only with your clear consent)
We’ll never use your data for automated decision-making or profiling that has legal effects.
3. Lawful Bases for Processing
We only process your personal data when we have a valid legal basis:
- Contract – To provide services you’ve signed up for (e.g. entering a competition)
- Consent – When you opt in to receive emails or communications
- Legal Obligation – For accounting, fraud prevention or regulatory compliance
- Legitimate Interests – To operate and improve our services (we always balance this with your rights)
4. Sharing Your Information
We do not sell or rent your personal data.
We may share your data with:
- Payment providers (Stripe, Cashflows)
- Delivery providers (to send physical prizes)
- Hosting and technical partners (to run our website)
- Regulators or authorities if required by law
All partners are required to process your data securely and in line with UK GDPR.
5. International Transfers
Your data is stored in the UK. If we ever transfer it outside the UK, we’ll make sure it’s protected with:
- UK adequacy decisions, or
- Standard Contractual Clauses approved for UK GDPR
6. Data Security
We take your privacy seriously. Your data is protected by:
- SSL encryption across the site
- Secure payment gateways
- Restricted access by authorised personnel only
- Regular monitoring and server security
7. How Long We Keep Your Data
| Type of Data | Retention Period |
|---|---|
| Competition entries | 12 months after each competition ends |
| Payment records | 7 years (legal accounting requirement) |
| Marketing data | Until you unsubscribe or withdraw consent |
| Customer support | 12 months from last interaction |
We securely delete or anonymise data when no longer needed.
8. Your Rights
You have the following rights under UK GDPR:
- Right to Access – Request a copy of your personal data
- Right to Rectification – Fix errors or incomplete data
- Right to Erasure – Ask us to delete your data (where lawful)
- Right to Restrict Processing – Temporarily stop processing in certain situations
- Right to Data Portability – Receive your data in a portable format
- Right to Object – Opt out of direct marketing or processing based on our legitimate interest
- Right to Withdraw Consent – At any time, where we rely on your consent
📧 To exercise these rights, email: in**@****************co.uk
We may need to verify your identity before fulfilling requests.
9. Cookies & Analytics
We use cookies to:
- Keep you logged in
- Process entries securely
- Understand website usage
- Improve user experience
For more, read our full Cookies Policy. You can control cookies in your browser settings.
10. External Links
Our website may link to third-party websites (e.g., payment providers or social media). We’re not responsible for their privacy practices. Please check their policies before submitting personal information.
11. Updates to This Policy
We may update this Privacy Policy from time to time. You’ll be notified of any major changes by:
- Email (if applicable)
- A notice on our website
Continued use of our services means you accept the updated terms.
12. Contact Us
If you have any questions or concerns about your personal data, reach out to us anytime:
📧 in**@****************co.uk
📍 Everlasting Luck LTD
Suite 105, Fence House
Fence Avenue
Macclesfield
Cheshire SK10 1LT
United Kingdom
If you’re unhappy with how we’ve handled your data, you can also contact the Information Commissioner’s Office (ICO) at https://ico.org.uk/concerns
United Kingdom
